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Agenda

Day 1 | Wednesday 26th September 2018

08:30

Registration and Refreshments

09:00

Overview of Cognitive Technology & RPA

  • Status of the industry 
  • What do we mean when we say: 
    • Cognitive technology/cognitive computer
    • Robotic process automation
    • Machine learning
    • AI 
  • What does the technology have to offer? 
  • Key developments inside and outside finance 

10:30

Morning break

11:00

Cognitive Technology

  • Current level of the technology – what can it do?
  • Use within banks 
  • Translating from the academic world to the business scenario – moving the technology into the company 
  • Understanding the required skill set

12:30

Lunch

13:30

Robotic Process Automation  

  • Current level of the technology – what can it do?
  • Use within banks 
  • What problems can it solve?
  • To automate or not? When should you take that step?
  • Automation positives and negatives

Ramesh Menon, Co-Founder and Executive Director, Cevitr & Jaideep Mudholkar, Co-Founder and Managing Director, Cevitr  

15:00

Afternoon break

15:30

Business Process Optimisation 

  • Historical systems 
  • Assessing your processes 
    • Automate first and then assess? 
    • Or assess first so you know what to automate?
  • Making your business case 
  • Changing your architecture 
  • Avoiding putting a sticking plaster on a larger issue
  • Bringing in an external eye    

17:00

End of day one

Day 2 | Thursday 27th September 2018

08:30

Refreshments

09:00

Front Office Processes

  • Creating a system that works with customers 
  • Moving beyond transactional systems 
  • Dealing with context 
  • Responding to differences e.g. accents, handwriting 

10:30

Morning break

11:00

Back Office Processes

  • Working across multiple systems 
  • Reducing costs & efficiency
  • Easier to automate?
  • Getting people to feel responsibility for the changes  
  • Monitoring, information gathering & report building

12:30

Lunch

13:30

Case Study: Implementation

  • What did we do? 
  • Why did we do it? 
  • What happened? 
  • What worked?
  • What didn’t?  

15:00

Afternoon break

15:30

Culture & Communication 

  • How do you prepare your teams for automation?
  • Challenging assumptions 
  • Communicating with management  
  • Gaining acceptance within the business
  • Understanding your risk framework 
  • Changing your culture 
  • What’s next? 

17:00

End of course